Refund & Cancellation Policy
We at Peacock Life ensure that you have seamless shopping experience on our online store. We take great care in delivering our products and adhere to the highest quality standards.
Most of our products are handmade, vintage or distressed and hence slight imperfections like joints, cracks, peeling paint etc are a part of the design and add to the character. Please satisfy yourself before purchasing any product about it’s finish and quality.
As a policy, we do not offer returns or exchanges on products which are as per the order placed. However, if the product is wrongfully delivered or has a genuine quality/manufacturing defect or is damaged in transit, then we are open to extending full refund or re-fulfilling your order.
For cancellations, before dispatch of orders, please reach out to us at online@peacocklife.com. Once dispatched, an order cannot be cancelled.
GENERAL
To return or exchange a product or report damage in transit, please get in touch within 24 hours of delivery by sending an email at online@peacocklife.com with your order number, date of transaction, delivery address and image of the wrongfully delivered, defective or damaged item.
Our customer care team will look into the issue and get back to you within 48 working hours.
EXCHANGE & REFUND POLICY
Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
If your return is approved, we will initiate a refund to your credit card (or original method of payment)
We will not be able to provide a refund of shipping charges for products which are being returned
The shipping charges for returns are paid by the customer except in case of wrong item delivery or when an item is delivered in a damaged condition
For COD orders, please confirm the same on the link shared with you on whatsapp. If order is not confirmed within 24 hours, it stands cancelled.
No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
No refund, return or exchange is permitted on discounted items.
Products bought online cannot be exchanged or returned in store.
If mirror or glass in a product is cracked or damaged, cost for the same will be reimbursed to client on the basis of invoice subject to prior approval from our end.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.